Customer Service: (336) 271-6533 Location/mail: 5715 suite E, West Market Street, Greensboro NC 27409 Shipping/Delivery: All orders placed before 12 p.m. Eastern Time will be shipped, All orders after 12 p.m will be shipped the following business days. Standard UPS ground service will be used unless otherwise stated. If for some reason there is a delay in shipping one of our representatives will contact the individual. Because we use another party for delivery we are not responsible for any delayed delivery out of our circumstances. Refund/Return Policy: We will refund or replace your product if the product is damaged, in some circumstances we may ask for the product to be return to the customers shipping expense, in order to investigate in exchange for a new product. We reserve the right to deny refunds or exchanges if abuse of the product is evident or certain circumstances arise that is beyond our control. Privacy Policy: Carolina Coffee Roasting Company does not rent, sell, or share personal information about you with other people or non-affiliated companies. Carolina Coffee does retain your order records in our own database in order to enhance customer relations. Transaction currency: All transactions will be in US Dollar currency only.